Will perform Material Handler functions as needed in accordance with required work instructions. Must be able to safely operate a reach truck, cherry picker and a forklift; useSVPT scanners and RF scanners Will be required to learn all duties in the Warehouseincluding receiving product from the trailers, covering the floor by filling issues and pulling finished goods, sup

Manage a team of hybrid salary non exempt service agents and salary exempt service leads, offering guidance and support while upholding professional and ethical practices. Develop a high performance department through continuous training and process improvements. Responsible for delivering on and improving team KPIs and Agent performance, establishing a high standard for

Reinforce a safety culture among employees and address any safety issues immediately Assign jobs to employees based on the production schedule and give direction as needed Conduct pre shift meetings Be able to clearly answer employee's questions concerning work processes and schedules Provide training when necessary Ensure employees have all necessary tools and resources

Provides world class customer service in a fast paced customer service center (an average of 60 customer contacts per day) which includes Answering incoming calls and emails, as well as following up on previous issues with customers solving electric and gas water heater equipment issues, Documenting call, installation, and product information. Researching product/part inf

Create and maintain individual employee files. Work with team members to resolve requests and concerns. Manage employee paperwork to verify that all documents are complete and accurately processed. Work with other departments to ensure proper staffing levels are met. Assist in the hiring process by pre screening applications, setting up interviews, and preparing and condu

Implement, train, and ensure compliance to the Distribution Center's process and procedures Understanding and enforcing all DC Safety policies Ensure team members are practicing all DC procedures while maintaining high quality levels and assisting in special customer requirements. Learn all job functions in the DC Contribute towards continuous improvement of the DC by wor

Gain industry and organizational knowledge through daily business interactions and job assignments. Develop business and analytical skills needed for career of his or her choice. Works independently and within a team environment. Is responsible for meeting deadlines and setting priorities. Updates manager regarding project status on a regular basis. Demonstrates ability t

Provides world class customer service in a fast paced customer service center (an average of 60 customer contacts per day) which includes Answering incoming calls and emails, as well as following up on previous issues with customers solving highly complex electric and gas water heater equipment issues on a minimum of three product lines, Documenting call, installation, an

Performs assigned routine tests on materials, goods in process, or finished goods where results are compared with company quality standards. Reports results to line mechanic or supervisor who will make an analysis and take necessary action. Inspects visually for obvious defects. Performs detailed visual inspection when necessary to determine quality of product where limit

Troubleshoot and repair electrical/electronic, hydraulics, pneumatics, mechanical and building components on industrial equipment plant wide and have basic knowledge of PLC's and controls. Performs multi craft tasks on all equipment and repair equipment breakdowns in a timely manner. Responsible for the safe output of quality cut to length steel. Maintain output to produc

Provide daily direction, communication and support to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. Monitors calls to observe employee's demeanor, technical accuracy and conformity to company policies. Manage new account set up and assignment. Manage sales order entry. Manage sales order backlog. Assist in resolutio

Respond to customer inquiries on the telephone, through online networks, and by mail. Communicate with customers to help them understand how to use the product properly. Handle customer problems that appear to arise from the use of the product. Handle requests for replacing defective parts. Complete, maintain, and process pertinent paperwork and records. Perform limited f

Provides oversight of all reliability related activities. On board new products and support existing products. Water heaters, tankless water heaters, water filtration systems, etc. Coordinates creation of reliability test plans for residential engineering projects. Provides or supervises FMEA activity for residential engineering projects. Provides analysis of warranty dat

Provides world class customer service in a fast paced customer service center (an average of 60 customer contacts per day) which includes Answering incoming calls and emails, as well as following up on previous issues with customers solving highly complex electric and gas water heater equipment issues on a minimum of three product lines, Documenting call, installation, an

Manages all aspects of a complex and significant engineering project, from start to finish, so that it is completed on time and within budget Uses and applies advanced engineering principles within a particular field of specialization. Identifies projects of value to the company. User of CAE tools such as Solidworks, MATLAB, LabView, Minitab, EES, CFD, FEA. Develops and a